Shipping & Returns

Shipping within Switzerland

We currently ship within Switzerland. Orders are generally processed within approximately 1–3 working days. Processing time and carrier transit time are separate.

We normally use Swiss Post or another suitable delivery provider. Available shipping methods, estimated delivery information and the applicable shipping charge are shown at checkout. Promotional free-shipping thresholds may change.

Delivery address and failed delivery

Please provide a complete and accurate delivery address. Address changes cannot be guaranteed once processing or shipment has begun. If a parcel is returned because of an incorrect/incomplete address, failure to collect, customer-attributable delivery failure or unjustified refusal, the customer may be responsible for actual additional return and/or reshipping costs to the extent permitted by law.

Voluntary returns: 7 days

To request a voluntary return, email info@minixswitzerland.com within 7 calendar days after receipt. After receiving our return instructions, dispatch the return within a further 7 calendar days.

Items must be unworn, unused, unwashed, clean, undamaged and have original tags attached. Return postage for voluntary returns is paid by the customer. Original outbound shipping is not refunded for a voluntary return unless required by law or expressly agreed otherwise.

Size exchanges

Ordered the wrong size? We're happy to exchange it for a different size. Email us at info@minixswitzerland.com within 7 calendar days after receipt and we'll send you the exchange instructions. The cap must be unworn, unwashed and have its original tags attached. Postage for size exchanges is paid by the customer. Exchanges depend on the requested size being in stock; if it isn't, we'll offer a voluntary return instead.

If we sent the wrong item or wrong size, we cover the reasonable necessary return and replacement shipping costs.

Refunds

Approved refunds are made to the original payment method where technically possible. We aim to process an approved voluntary-return refund within 14 days after receiving and inspecting the returned item.

Faulty, damaged or incorrect item

Please inspect your order promptly. Visible manufacturing defects, incorrect items or incorrectly supplied sizes should normally be reported within 3 calendar days after receipt, with your order number and photographs where possible. Visible transport damage should be reported within 24 hours where possible.

These reporting requests help us investigate promptly and do not remove mandatory rights for defects that could not reasonably have been discovered during initial inspection. Hidden defects should be reported without undue delay after discovery. For an accepted genuine defect or fulfilment error, we generally offer a replacement or refund and cover reasonable necessary return/replacement shipping costs.